Refund policy

At Liberty Garage Supply, we stand behind the quality of the equipment we sell and are committed to providing excellent customer support. We understand that circumstances can change or that a product may not be the right fit for your needs. When a return is permitted under this policy, we will work with you to make the process as straightforward as possible.

Because automotive equipment can be large, heavy, and specialized, returns are subject to the requirements, fees, and conditions outlined below.

Return Eligibility

Return requests must be submitted within 30 days of delivery and must receive approval from Liberty Garage Supply before any merchandise is shipped back.

To request a return, contact support@libertygaragesupply.com for authorization and return instructions.

Approved returns that are not related to a product defect or warranty claim are subject to a 20% restocking fee.

Customers are responsible for all round-trip freight costs associated with an approved return. Applicable freight charges may be deducted from any refund or credit issued.

Additional charges may apply, at Liberty Garage Supply's discretion, if returned merchandise has been opened, damaged, is incomplete, or is missing original packaging, manuals, accessories, or other components.

Condition of Returned Merchandise

To qualify for a return, merchandise must be:

• In like-new condition
• Unused and uninstalled
• Returned in the original manufacturer's packaging
• Complete with all original manuals, accessories, components, and hardware

Products that do not meet these requirements may be refused or may be subject to additional fees.

Items Not Eligible for Return

The following items are not eligible for return, refund, credit, or exchange:

• Merchandise returned more than 30 days after delivery
• Used, installed, altered, or modified products
• Products that are not returned in their original packaging
• Products damaged through misuse, neglect, improper installation, or environmental exposure
• Consumable products and wear items
• Custom-built, custom-configured, special-order, or non-stock merchandise
• Products with incomplete, altered, defaced, or mismatched serial numbers
• Products returned without the applicable original receipt, invoice, or sales order
• Products that are incomplete or missing original components, manuals, accessories, or hardware

Certain manufacturers may have additional return restrictions or exceptions. Where applicable, manufacturer-specific requirements will also apply.

How to Request a Return

Before sending anything back, contact support@libertygaragesupply.com to request return authorization.

Please provide:

• Your order number
• Product name or description
• Reason for the requested return

Once your request has been reviewed, our service team will provide instructions for the return shipment.

You may arrange the return shipment yourself, provided you supply Liberty Garage Supply with the applicable tracking information. Alternatively, we can assist in arranging return freight on your behalf.

Do not ship merchandise back without receiving return authorization. Unauthorized returns may be refused and returned to the sender at the customer's expense.