Shipping policy

We currently ship strictly within the lower 48 contiguous United States. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

Delivery Requirements

All vehicle lifts are heavy-freight items that ship via large commercial semi-truck trailers. Our baseline shipping rates cover delivery directly to a commercial address or to a nearby local freight carrier hub for customer pickup.

• Residential Delivery Surcharge: Customers must select their delivery address type as Commercial or Residential when placing an order. Residential deliveries may be subject to an additional freight surcharge based on the carrier and shipping arrangements for the order. The applicable residential delivery charge is displayed when the Residential delivery option is selected before checkout is completed.

 

• Lift Gate Service: Vehicle lifts are not eligible for lift-gate delivery unless lift-gate service is specifically stated as available on the individual product page. Customers are responsible for having appropriate unloading equipment available when lift-gate service is not offered.

 

• Required Unloading Equipment: Whether delivering to a commercial or residential address, you must have appropriate unloading equipment, such as a forklift or tractor with forks, available at the delivery location. Freight delivery is curbside only. The carrier and driver are not responsible for unloading the equipment or removing it from the trailer. If appropriate unloading equipment is not available when the carrier arrives, the shipment may be refused or redelivery may be required, and additional carrier charges may apply.

Alternative Delivery Options

If you do not have access to a forklift or appropriate unloading equipment at your location, we can help arrange one of the following alternatives for you:

• Freight Carrier Hub Pickup: Standard shipping rates apply to hub deliveries. We can coordinate delivery to a nearby freight carrier terminal, where the carrier can load the equipment onto the customer's trailer or flatbed for pickup. Any terminal-specific handling or storage fees imposed by the carrier may be the customer's responsibility.

• Manufacturer Warehouse Pickup: Select equipment is eligible for direct customer pickup at designated manufacturer-specific warehouses, allowing you to bypass freight shipping entirely.

Questions & Logistics Assistance

• We are here to ensure your delivery goes as smoothly as possible. If you have any questions about freight requirements, need to arrange a carrier hub pickup, or want to verify if your lift is eligible for manufacturer warehouse pickup, please reach out to us prior to shipment. Additionally, if your delivery location has unique constraints, or if you would like to secure a guaranteed rate for a multi-unit order, contact our logistics team at support@libertygaragesupply.com or call us at (813) 902-2702.

 Order Processing & Fulfillment Times

Our goal is to get your shop equipment moving as quickly as possible. We review orders and delivery information before releasing equipment for shipment.

• Standard Order Fulfillment: Standard fulfillment typically takes 6 to 10 business days from the date of purchase. However, please be aware that high-volume or seasonal shipping delays across freight networks may extend total transit times up to 3 weeks.

• Order Verification: For security, our team may reach out via phone or email to confirm your delivery address constraints (such as forklift availability) before releasing the shipment to the carrier. Prompt responses prevent fulfillment delays.

• Weekend & Holiday Shipments: Our freight carrier networks operate Monday through Friday. Orders placed over weekends or observed national holidays will begin processing on the following business day.

 Tracking & Delivery Updates

Tracking information is provided for shipped orders, along with available carrier delivery updates. We provide comprehensive, milestone-based tracking updates for every shipment.

• Email Notification: Once your equipment has shipped from the distribution center, we will send a tracking email to the address provided at checkout.

• Tracking Updates: Tracking information typically becomes available in the carrier's online system within 24 hours after shipment.

• Carrier Appointment Scheduling: For all residential and terminal pickup shipments, the freight carrier will contact you before delivery to schedule a specific arrival window. Please ensure your contact phone number is accurate during checkout to prevent shipment delays or carrier storage fees.